Referral routes
Fourteen referral routes with indications, how to refer and who to contact.
🧭 Signposting & care navigation new
“I can't get you a GP today — but here's what actually helps right now.”
Every one of the 189 pathways now carries a No appointment? What to offer card: a line to read aloud, then tiered if the patient… → offer… steps with a tap-to-call number and the service beside it. Mental health goes deepest — anxiety, low mood, sleep, crisis — and every card ends with a safety-net line that never disappears. GPs curate it; reception just reads it.
Urgency, red flags, the questions to ask, what to do — then what to offer instead.
🚦The duty traffic light. The duty doctor sets green, amber or red on judgement, once. Every pathway, the home screen and the map follow it — so reception's advice always matches the real day. Red-flag escalations bypass it.
🎯Practice-curated, not generic. A GP or the practice manager pins the services that really work locally, hides poor matches and sets the safety line. Curated first, automatic matches fill the rest — and the ✍️ draft chip becomes practice-agreed.
🗣️Twenty call scripts for the hard moments: “no appointments left”, the anxious caller, low mood — and the one safety question to ask every mental-health caller before offering a helpline instead of a slot.
🌱444 verified support services, local first: County Hospital MIU, Mikeysline, Breathing Space, Living Life, the three local pharmacies with hours — with the phone numbers filled in.